FAQs

FREQUENTLY ASKED QUESTIONS

* How much for Delivery and how long will my order take?

BuySurfWax posts to addresses in Australia using Australia Post. 

FREE STANDARD SHIPPING ON ALL ORDERS OVER $50
 
  • Parcel Post
  • Your order will be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included
$6.95 STANDARD SHIPPING FOR ALL ORDERS UNDER $50
  • Parcel Post
  • Your order will be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included
$10.95 EXPRESS SHIPPING 
  • Metro areas – your order will be delivered in approximately 1-3 business days
  • Outside metro areas – your order should be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included


* What payment methods does BuySurfWax accept?

Pay via PayPal - you can also pay with your Visa and MasterCard if you don't have a PayPal account.
If you are using your PayPal account, please ensure your shipping address is up to date as well as your order.

* NOTE * Due to current paypal account issues (early September 2016) with our original buysurfwax paypal account which should be resolved shortly, we are temporarily using another paypal account glowdogcollars@gmail.com so you can buy from us and if you see this, rest assured your order has been received and paid for and will be delivered. You will receive order confirmation emails and business is running as normal.


* Is it safe to use my credit card online at BuySurfWax?

BuySurfWax uses Paypal to securely process your payments.
Additionally, for your safety and protection, we do not store any cardholder account data. 


* Returns/Exchanges

BuySurfWax is happy to exchange or refund your purchase if your goods are faulty.
Please email us at info@buysurfwax.com.au with a photo of the fault attached and we will contact you to exchange or refund.


* Privacy

The information you provide for the purpose of completing your order is only used to fulfil your order.
Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)