* FREE SHIPPING ON AUSTRALIAN ORDERS OVER $50! *
* AUSTRALIA's LARGEST RANGE OF SURF WAX ONLINE! *

FAQs

FREQUENTLY ASKED QUESTIONS

*Do you ship worldwide?
Yes, just contact us with a list of what you need and where to post to, and we will get back to you on shipping costs. As shipping is based on weight.

* How much for Australian Delivery and how long will my order take?

FREE STANDARD SHIPPING ON ALL ORDERS OVER $49.95

  • Australia Post - Parcel Post
  • Your order will be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included
$9.95 STANDARD SHIPPING FOR ALL ORDERS UNDER $49.95
  • Australia Post - Parcel Post
  • Your order will be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included
$14.95 EXPRESS SHIPPING 
  • Australia Post - Express Post
  • Metro areas – your order will be delivered in approximately 1-3 business days
  • Outside metro areas – your order should be delivered in approximately 3-5 business days. (Remote rural areas may take longer).
  • Tracking is included


* What payment methods does BuySurfWax accept?

We accept VISA, Apple Pay, AMEX, PayPal.
If you are using your PayPal account, please ensure your shipping address is up to date as well as your order.

* Is it safe to use my credit card online at BuySurfWax?

BuySurfWax uses Paypal to securely process your payments.
Additionally, for your safety and protection, we do not store any cardholder account data. 


* Returns/Exchanges

BuySurfWax is happy to exchange or refund your purchase if your goods are faulty.
Please email us at info@buysurfwax.com.au with a photo of the fault attached and we will contact you to exchange or refund.


* Privacy

The information you provide for the purpose of completing your order is only used to fulfil your order.
Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)