FREQUENTLY ASKED QUESTIONS
*Do you ship worldwide?
Yes, just contact us with a list of what you need and where to post to, and we will get back to you on shipping costs. As shipping is based on weight.
* What payment methods does BuySurfWax accept?
We accept VISA, Apple Pay, AMEX, MasterCard, PayPal.
If you are using your PayPal account, please ensure your shipping address is up to date as well as your order.
* Is it safe to use my credit card online at BuySurfWax?
BuySurfWax uses Shopify Pay and Paypal to securely process your payments.
For your safety and protection, we do not store any cardholder account data.
Your privacy and security are important.
BuySurfWax is happy to exchange or refund your purchase if your goods are faulty.
Please email us via our contact us page with a photo of the fault attached and we will contact you to exchange or refund.
The information you provide for the purpose of completing your order is only used to fulfil your order.
Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)